This is not a good place to go to eat in. The service and atmosphere is terrible. It takes ages to get served as they prioritize the drive thru and deliver orders. When you do get served often things with your order will be wrong. If you do go at least sit upstairs. When I last went the app failed to work, I had to wait ages to speak to a manager to correct it and then after waiting ages again they couldn't even assemble my burger correctly!!
Reviewed 3 months agoI’ll start of by the drive thru - in the early morning around 6:50am we are served by a lady called Janice who is so welcoming and lovely, she also had a laugh which is nice to hear in the mornings and I don’t think her serve get enough credit. When we receive our food from the next window we are served by someone called Susanana who is so bubbly welcoming, make sure all food is correct before we leave, she also apologies for any waiting time even if this is for a few seconds. She then also waves goodbye to us and wishing us a lovely day again her service goes unnoticed. Now let’s talk about in store - in store we’ve had mixed reviews about (recently) it has been on the unpleasant side - where we’ve had rudeness by the workers (understandably they are very busy at times) but your customer service shouldn’t go down hill because of a bad day. We have to sometimes wait like an hour for food and then for it to come stone cold is ridiculous. My delivery orders (we do order a lot) however it’s always late, never on time, comes stone cold and then when trying to complain no help can be given. I just want to say as an overall review / opinion (Janice and susanana) are incredible people and you are super lucky to have them work for you. The service in the morning by these top people and these two along is incredible everyone else’s service is shockingly bad and I’m surprised half of them was given a job :)
Reviewed 3 weeks agoone star is being to generous if you want my opinion after ordering my mums dinner for delivery.... we waiting an hour and a half.... nothing to do with the delivery man as I was messaging him the whole time he was stuck there over an hour and then when he managed to get it out was stone cold to say I am fuming.... they need to get there act together by the sounds of it.... and when you have to pay for the dips and they don't come....I am going to ringing and ringing them until I get an answer from them!!!
Reviewed a month agoOrdered my family meals and instead of nuggets in my daughters box they put a double cheese burger into the nugget box , I can’t believe they don’t know the difference between nuggets and a burger
Reviewed a month agoJust popped in couldn't believe the rudeness of the Front of house staff.Nobody bothered to serve me even though they knew i had been waiting there for 10 minutes They seemed more occupied talking about what they were gonna do at the weekend. i was the only Customer in the restaurant at that time. Then the manager came along and was too busy Pouring himself a cup of coffee and complaining about something something to a Colleague of his.. when I asked him is there anybody Serving he looked at me with a glum look and ask me very Rudely. WHAT DO YOU WANT? With that I turned around and walked straight back out.
Reviewed 2 months ago
