I visited this Saturday in the afternoon. My food was great I always have the vegetarian burger and my partner ordered Big Mac which he was happy with. Fast and efficient and clean. A staff member was cleaning all the time and he was doing a great job. I have been here before and always a good experience. Low marks for ambience but it is on a retail estate so not much outlook. But that's not really their fault. Lucky to get a parking space as there is not much parking available. I will be visiting again as it's my local and have always had a good experience.
Reviewed 4 months agomy son visited this restaurant on the 6th July, went through the drive through and parked in the retail park it is on, however received a £100 pounds fine from the retail park as you are not allowed in the car park after midnight, despite the car park being the only way in and out by car to the MC Donald site, have tried to call the store and the number does not work, tried to report the issue via virtual bot complaints system which takes you round in circles. Appalling, avoid unless you want to pay a high price !!
Reviewed a month agoDear McDonald’s Customer Service, I am writing to formally raise a complaint regarding a recent experience at your Tunbridge Wells restaurant. I ordered a Big Mac meal and found a long hair inside the sandwich. I returned to the restaurant the following day to report the issue. The manager offered to replace the sandwich, which I declined, and instead I accepted two coffees. However, what concerned me most was the lack of professionalism and hygiene standards. The manager appeared completely unapologetic and uninterested in addressing the issue. When I showed her the review I intended to post, she did not even take the time to read it. Additionally, I observed several staff members working without hair caps, which raises serious concerns about food hygiene and safety practices at this location. While I appreciate the replacement offer, the overall response was dismissive and did not reflect the level of customer care expected from a global brand like McDonald’s. I request that this matter be investigated, that appropriate hygiene standards are reinforced at this restaurant, and that staff are trained to handle such incidents more professionally. I would also appreciate a response outlining what actions will be taken. Yours sincerely, Regards Srini
Reviewed 5 months agoCharging for sauces? What is this? Food was good and the staff were fine, but I was really disappointed to be charged extra for sauces. Most McDonald’s branches don’t do this, so it felt unnecessary and penny-pinching. It’s a small thing, but it leaves a bad impression and makes the experience feel less customer-friendly.
Reviewed 2 months agoThis MacDonalds is 24hr on Friday & Saturdays. Good service & kept clean & tidy. Good parking. Very close to A21 & easy to get too.
Reviewed a month ago
